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Customer care Executive (Telecom Call Centre)-Trainer Prerequisites

Author:Asha|March 14th, 2019

Trainer Prerequisites for Job role: “Customer Care Executive ( Telecom Call Centre)” mapped to Qualification Pack: “TEL/Q0100, V. 1.0”

Sr. No. Area Details
1 Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack “TEL/Q0100, Version No. 1.0”.
2 Personal Attributes The individual should have good communication skills with a clear diction, ability to construct simple and sensible sentences; ability to comprehend simple English sentences; good problem solving skills and ability to approach problems logically; strong customer service focus; ability to work under pressure and active listening skills. The individual should also be willing and comfortable to work in shifts.
3 Minimum Educational Qualifications Preferably equivalent to Matriculation
4a Domain Certification Certified for Job Role: “Customer Care Executive (Telecom Call Centre)” mapped to QP: “TEL/Q0100”, Version No. 1.0. Minimum accepted score as per respective TSSC guidelines.
4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “TEL/Q0100”, Version No. 1.0. Minimum accepted score as per respective TSSC guidelines
5 Experience
  • The trainer should be certified by TSSC as ‘Train the Trainer’ and Assessor And
  •  Worked as Customer Care Executive (Telecom Call Centre) for a minimum of 6-8 months

 

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