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ಕೌಶಲ್ಯಾಭಿವೃದ್ಧಿ, ಉದ್ಯಮಶೀಲತೆ ಮತ್ತು ಜೀವನೋಪಾಯ ಇಲಾಖೆ

Department of Skill Development and Entrepreneurship and Livelihood

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Customer care Executive(Telecom Call Centre)-Training Outcomes

Author:Asha|March 14th, 2019

This program is aimed at training candidates for the job of a “Customer care Executive ( Telecom Call Centre)”, in the “Telecom” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Customer Care Executive(Telecom Call Centre)
Qualification Pack Name & Reference ID. ID TEL/Q0100,Version 1.0
Version No. 1.0
Pre-requisites to Training NA
Training Outcomes After completing this programme, participants will be able to 

  • Attend/make customer calls 
  • Understand Call centre specific concepts 
  • Resolving customer query, request, and complaint 
  • Provide information regarding products and services to the customer
  •  Handle and resolve customer’s complaints/requests  Capture/take notes of customer interaction in the Customer Relationship Management (CRM) tool/software
  •  Monitor and manage key performance through reports and review  Develop customer relationship 
  • Develop soft skills and professional skills 
  • Understand technical skills (CRM software) 
  • Learn the concept of proactive selling  Understand Interview and its related FAQ’s

 

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