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Department of Skill Development and Entrepreneurship and Livelihood

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Home Delivery Boy- Training Outcomes

Author:Asha|April 15th, 2019

This program is aimed at training candidates for the job of a “Home Delivery Boy”, in the “Tourism and Hospitality” and aims at building the following key competencies amongst the learner

Program Name Home Delivery Boy 
Qualification Pack Name & Reference ID.  Home Delivery Boy THC/Q2902
Version No. 1.0
Pre-requisites to Training Preferable 8th standard passed
Training Outcomes After completing this programme, participants will be able to:

  • List and demonstrate different aspects of preparation for home delivery • Effectively Communicate with customer and colleagues
  • Demonstrate the correct procedures to deliver order packages to customers
  • Practice and demonstrate etiquettes and behaviours of quality service
  • Prepare administrative reports on day’s work
  • Display gender specific service practices for different age groups.
  • Identify and display customer centric service behaviours
  • Demonstrate health and hygiene practices in the workplace



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